It is expected that cashless tolling will be the statewide standard by the end of 2020, and though the New York State Thruway Authority claims the transition has been smooth, some drivers are facing serious fines. Timothy Hiller has spoken to over 40 state drivers who have received an excessive fine, some who owe more than $7,000.

A standard fine of $6 can suddenly turn into $306 once administrative fees are attached, which is what happened to one Buffalo, New York resident. This story isn’t unfamiliar, and Timothy Hiller has represented three plaintiffs in cases against the Thruway Authority.

Not only is Hiller helping those who are facing excessive fines, he is advocating for the Thruway Authority to develop a way for drivers to dispute fines. In an interview with Buffalo, New York radio station, WBEN, Hiller expressed his concerns with the current system:

We’re also asking the court to make the Thruway Authority implement a system to dispute the imposition of this fine so that if they do get caught up in this system, they can say they didn’t get the bill or maybe there’s another reason why they shouldn’t have to pay the fine.

The Thruway Authority claims that each fine notice has a space for submitting disputes on the back and tolls have a posted number drivers can call. But this system isn’t working. Hiller explains:

The problems with this system run deep. There’s a huge backlog of unprocessed tolls. The New York Thruway Authority knows its contractor, Conduent (Local Solutions, Inc.), has had problems not only in this state, but in other states. There’s a deep-seeded problem with the system.

If you’ve experienced excessive fines because of the new cashless tolling system or you would like more information about these cases, please contact Timothy Hiller at

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